Shipping Night Vision & Lasers

All Night Vision & Lasers will be shipped either UPS, or FedEx Overnight shipping. All Deliveries will require “Signature Required” from the purchaser at the delivery address.

• We do not ship to PO Boxes
• If you are wanting to request UPS or FedEx please email orders@steeleindinc.com with your order number stating that request.
• L3Harris GPNVG (Ground Panoramic Night Vision Goggle) can only be shipped via FedEx overnight, and has to be shipped to a FedEx holding facility for insurance reasons.

Shipping Accessories & MISC

All items will be shipped either USPS, UPS, or FedEx. All Deliveries over $1,000.00 will require “Signature Required” from the purchaser at the delivery address.

Cancellation, Return & Refund Policy

This Return & Refund Policy applies to products that are listed on the https://steeleindustries.com/ website or Social Media applications (collectively, referred to as the “Site”), as “Sold and Shipped by Steele Industries Inc.”. Any cancellation and/or returns once an order is placed can be subject to a 3% fee. Prior to making your purchase, please feel free to reach out to our team at sales@steeleindinc.com for any questions about your purchase. We reserve the right to cancel your order without notice if there is a problem with your order. If you have questions about an order that has been canceled, please email us at orders@steeleindinc.com.

Night Vision DOA Criteria

Steele Industries Inc. takes all necessary actions to ensure delivery of night vision products to its customer are in working condition. Products are checked with Quality Control measures
to meet our quality check list standards prior to shipping.

• DOA is defined as a product that fails at initial power-up.
• The DOA process is separate from any warranty programs.
• DOAs must be claimed within forty-eight (48) hours of receipt.
• Products must have been purchased directly from Steele Industries Inc.
• The customer must provide the serial number and purchase order or sales order of the purchase.
• Product was not modified and or disassembled in any way
• Once Steele Industries has determined the product to be DOA and eligible for new product, a return shipping label will be provided, and  a request for a replacement and Returns Material Authorization (RMA) will be submitted. No returns will be excepted without an RMA
• All incidents are handled on a case by case basis. Steele Industries Inc will take all rational steps to correct issues with D.O.A products. It is under the full discretion of Steele Industries Inc. to allow or deny refunds which fall outside this policy.

Restocking Fees and Return Shipping Fees

Requests for returns must be made within 3 business days of receiving your package.

• Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched will be denied a return.
• Items must be returned with all accessories and original manufacture packaging.
• Products must have been purchased directly from Steele Industries Inc.
• Refunds must be requested to Steele Industries Inc via email orders@steeleindinc.com. The customer must provide order number with the request.
• Returns are subject to restocking fees up to 20% of the purchase price and return shipping fees.
• Steele Industries Inc. may assess the restocking fees and return shipping fees against the customer’s account or deduct the fees from the refund amount on all returns, subject to the Return Policy and any product-specific policy.
• For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. Steele Indistries Inc. does NOT charge for restocking fees or return shipping labels for returns of defective products, or if you received the wrong item, the item did not match what your ordered on our platforms (the “Site”), or if we have made some other shipping error, provided the item is within its return policy period, and in accordance with the Return Policy.
• For returns of unopened items that are returned in the original condition as shipped within its return policy period, and in accordance with the Return Policy, Steele Industries Inc. does NOT charge for restocking fees, but customers are responsible for any return shipping costs.
• In the event a product is returned that is not defective or an incorrect product or where the product does match what was ordered on our Site, the product will either be returned to the customer or the return shipping cost initially covered by Steele Industries Inc. will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
• No return shipments will be accepted without an RMA number. It is under the full discretion of STEELE INDUSTRIES INC. management to allow or deny refunds which fall outside of the scope of this policy.