Fast Shipping on all items and fully insured. All items will be shipped either USPS Priority Mail, UPS or FedEx Ground. All deliveries will obtain a signature from someone at the delivery address. All items are subject to lead times, can vary and subject to change. Please refer to our lead time page for better estimates. There is an up to 1-2 week build time on all night vision goggles, even if the parts are in stock.
This Return & Refund Policy applies to products that are listed on the Steeleindustries.com website or Social Media applications (collectively, referred to as the “Site”), as “Sold and Shipped by Steele Industries Inc.”. Due to fee’s incurred by our processors, any cancellation and/or returns once an order is placed will be subject to a 3% fee. Prior to making your purchase, please feel free to reach out to our team at Orders@steeleindinc.com for any questions about your purchase. Please refer to our lead time section page to better understand if your purchase requires a lead time. Lead times are driven based on the manufactures, availability and shipping.
Steele Industries Inc. takes all necessary actions to ensure delivery of products to its customer is in working condition. Products are checked with Quality Control measures
to meet our quality check list standards prior to shipping.
- DOA is defined as a product that fails at initial power-up.
- The DOA process is separate from any warranty programs.
- DOAs must be claimed within forty-eight (48) hours of receipt.
- Products must have been purchased directly from Steele Industries Inc.
- The customer must provide the serial number and purchase order or sales order of the purchase.
- Standard lead-time to receive the replacement product is five to ten business days as new products are made-to-order and are not always in-stock.
- Product was not modified and or disassembled in any way
- Once Steele Industries has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. No returns will be excepted without an RMA
- All incidents are handled on a case by case basis. Steele Industries Inc will take all rational steps to correct issues with D.O.A products. It is under the full discretion of Steele Industries Inc. to allow or deny refunds which fall outside this policy.