Shipping & Lead Times

Fast Shipping on all items and fully insured. All items will be shipped either USPS Priority Mail, UPS or FedEx Ground. All deliveries will obtain a signature from someone at the delivery address. All items are subject to lead times, can vary and subject to change. Please refer to our lead time page for better estimates. There is an up to 1-2 week build time on all night vision goggles, even if the parts are in stock.

Cancellation, Return & Refund Policy

This Return & Refund Policy applies to products that are listed on the Steeleindustries.com website or Social Media applications (collectively, referred to as the “Site”), as “Sold and Shipped by Steele Industries Inc.”. Due to fee’s incurred by our processors, any cancellation and/or returns once an order is placed will be subject to a 3% fee. Prior to making your purchase, please feel free to reach out to our team at Orders@steeleindinc.com for any questions about your purchase. Please refer to our lead time section page to better understand if your purchase requires a lead time. Lead times are driven based on the manufactures, availability and shipping.

DOA Criteria

Steele Industries Inc. takes all necessary actions to ensure delivery of products to its customer is in working condition. Products are checked with Quality Control measures
to meet our quality check list standards prior to shipping.

  • DOA is defined as a product that fails at initial power-up.
  • The DOA process is separate from any warranty programs.
  • DOAs must be claimed within forty-eight (48) hours of receipt.
  • Products must have been purchased directly from Steele Industries Inc.
  • The customer must provide the serial number and purchase order or sales order of the purchase.
  • Standard lead-time to receive the replacement product is five to ten business days as new products are made-to-order and are not always in-stock.
  • Product was not modified and or disassembled in any way
  • Once Steele Industries has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. No returns will be excepted without an RMA
  • All incidents are handled on a case by case basis. Steele Industries Inc will take all rational steps to correct issues with D.O.A products. It is under the full discretion of Steele Industries Inc. to allow or deny refunds which fall outside this policy.
Restocking Fees, Return Shipping Fees, Full Refunds, and Partial Refunds Must Be Made Within 72 Hours of Receipt

Restocking Fees and Return Shipping Fees

  • Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented or scratched may be denied a return.
  • Please return items with all accessories and packaging. If you do not, we may either deny the return, or allow a return with a nonrefundable deduction on your refund for what is missing.
  • Products must have been purchased directly from Steele Industries Inc.
  • Refunds must be requested to Steele Industries Inc via email sales@steeleindinc.com. The customer must provide the serial number and purchase order or sales order of the purchase.
  • Returns are subject to restocking fees of 20% of the purchase price and return shipping fees.
  • Steele Industries Inc. may assess the restocking fees and return shipping fees against the customer’s account or deduct the fees from the refund amount on all returns, subject to the Return Policy and any product-specific policy.
  • For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. Steele Indistries Inc. does NOT charge for restocking fees or return shipping labels for returns of defective products, or if you received the wrong item, the item did not match what your ordered on our platforms (the “Site”), or if we have made some other shipping error, provided the item is within its return policy period, and in accordance with the Return Policy.
  • For returns of unopened items that are returned in the original condition as shipped within its return policy period, and in accordance with the Return Policy, Steele Industries Inc. does NOT charge for restocking fees, but customers are responsible for any return shipping costs.
  • In the event a product is returned that is not defective or an incorrect product or where the product does match what was ordered on our Site, the product will either be returned to the customer or the return shipping cost initially covered by Steele Industries Inc. will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
  • No return shipments will be accepted without an RMA number. It is under the full discretion of STEELE INDUSTRIES INC. management to allow or deny refunds which fall outside of the scope of this policy.