Refund & Return Policy

Last Updated: February 20, 2026

Order Cancellations (Before Shipment)

Orders may be cancelled prior to shipment.

• A 3% administrative fee will be deducted from the refund amount.
• This fee covers payment processing, administrative handling, and inventory processing.

To request a cancellation:

Email orders@steeleindinc.com within 12 hours of placing your order.

Cancellations are only accepted before the order ships.

Once a package leaves our facility, the order is no longer eligible for cancellation and will be treated as a return under our return policy.

Returns – Defective, Incorrect, or Damaged Products

We accept returns for products that are:

• Defective (DOA – Dead on Arrival)
• Incorrect items shipped
• Damaged in transit

Returns may be handled by mail, in-store, or drop-off at 10510 Portal Crossing Suite 101, Bradenton, FL 34211.

To initiate a return, email orders@steeleindinc.com with:

• Your name
• Order number
• Description of the issue

DOA (Dead on Arrival) Policy

A DOA is defined as a product that fails during initial power-up or first use.

To qualify:

• The claim must be made within 48 hours of delivery
• The product must have been purchased directly from Steele Industries Inc.
• The product must not have been modified, disassembled, or altered in any way

All products undergo quality control inspection prior to shipment. If approved, Steele Industries Inc. will provide a return shipping label for defective, incorrect, or damaged items.

Returns – Customer Remorse

(Wrong Item, Does Not Fit, Change of Mind)

We accept returns for customer remorse under the following conditions:

• Request must be submitted within 48 hours of delivery
• Item must be unused and in original condition
• Customer is responsible for return shipping label

Returns may be handled by mail, in-store, or drop-off.

General Return Conditions

The following applies to all non-defective returns:

• Used products are not eligible for return
• A restocking fee of up to 20% will be applied
• Restocking fees are determined at our sole discretion
• Fees associated with returns are not cumulative unless explicitly stated
• Original shipping costs are non-refundable

Processing Time

Once the returned item is received:

• Please allow up to 1 week for inspection and processing
• Refunds will be issued after inspection approval

Refund Method

Refunds will be issued to the original payment method whenever possible. Alternative refund methods may only be used if the original payment method is unavailable or if you contact us directly to request a different method.

Exchanges

Exchanges are permitted under the following conditions:

• The item is not marked as “Built to Order” or “Ordered Upon Payment”
• The exchange request is made within 48 hours of delivery
• The product is unused and in original condition

To request an exchange, email:

orders@steeleindinc.com

Please allow up to 1 week after the item is received for processing.